Privacy
policy.
This notice is for customers of this site (eltschool.org) in Singapore. It explains what personal data ELT Education Inc., which operates ELT School, collects here, why and for how long, and the points specific to Singapore's Personal Data Protection Act 2012 (PDPA).
This is a draft before professional legal review. Version （to be confirmed）.
1. About this notice
This page is the privacy notice for customers of this site (eltschool.org). Matters common to all ELT services — our contact point, your rights and how to make a request, joint use of personal data with ELT School of English Ltd. in the United Kingdom, security measures, transfers outside your country and the supervisory authorities — are set out in the ELT Education Inc. Privacy Policy (opens in a new tab).
ELT School is operated by ELT Education Inc. (Tokyo, Japan), the contracting party for all lessons (5-32-12 Shiba, Minato City, Tokyo 108-0014, Japan), together with ELT School of English Ltd. (35 Ballards Lane, London, N3 1XW, United Kingdom).
Contact for personal data, including our Data Protection Officer under the PDPA: privacy@elteduc.com
2. What we collect and why
| Data | Purpose |
|---|---|
| Parent's name, email, phone number and preferred language | To reply to your request and arrange consultations and lessons |
| Child's name, age or year, school and goals | To plan and deliver lessons and admissions support |
| Lesson notes, records and reports | To keep the learning record and report to parents |
| Billing information | To invoice and receive payment （to be confirmed） |
| How you heard about us; website usage (with consent) | To improve our service and website |
Parent's name, email, phone number and preferred language
- Purpose
- To reply to your request and arrange consultations and lessons
Child's name, age or year, school and goals
- Purpose
- To plan and deliver lessons and admissions support
Lesson notes, records and reports
- Purpose
- To keep the learning record and report to parents
Billing information
- Purpose
- To invoice and receive payment （to be confirmed）
How you heard about us; website usage (with consent)
- Purpose
- To improve our service and website
3. Children's data
We collect a child's personal data from the parent or guardian, with the parent's or guardian's consent, not from the child directly.
4. Marketing and Do Not Call
We send marketing messages only if you have given separate consent, which you can withdraw at any time.
We do not send marketing messages to your Singapore telephone number — by call, SMS or messaging apps such as WhatsApp — without your consent, and we comply with the Do Not Call provisions of the PDPA. See the DNC Registry (opens in a new tab).
5. Service providers and transfers outside Singapore
We use service providers to run our service, including HubSpot (customer records) and Resend (email), which may store data outside Singapore, including in the United States and Japan. （to be confirmed）
When we transfer personal data outside Singapore, we take steps to ensure it receives a standard of protection comparable to the PDPA. How we protect transfers is described in the ELT Education Inc. Privacy Policy (opens in a new tab). （to be confirmed）
6. How long we keep data
（to be confirmed）
7. Access, correction and withdrawing consent
You may ask to access or correct your personal data, or withdraw consent, by emailing privacy@elteduc.com. How to make a request is set out in the ELT Education Inc. Privacy Policy (opens in a new tab). （to be confirmed）
Withdrawing consent may mean we cannot continue to provide lessons; we will explain the effect before acting on it.
9. Changes
We will post changes to this notice on this page with a new version date. （to be confirmed）