# Privacy policy.

Source: https://www.eltschool.org/hk/en/privacy

This notice explains what personal data ELT Education Inc. collects through this site from families in Hong Kong, why, and how long we keep it. It sits under the [ELT Education Inc. privacy policy](https://elteduc.com/privacy) and also serves as our Personal Information Collection Statement under the Personal Data (Privacy) Ordinance (Cap. 486).

This is a draft, not yet reviewed by a legal professional.

## Who we are

This page is a notice for customers of this site (eltschool.org). ELT School is operated by ELT Education Inc. (5-32-12 Shiba, Minato City, Tokyo 108-0014, Japan), which is responsible for your personal data, together with ELT School of English Ltd. (35 Ballards Lane, London, N3 1XW, United Kingdom).

Matters common to all our services — our contact point, your rights and how to make a request, joint use of personal data with ELT School of English Ltd., security, transfers abroad and the supervisory authorities — are set out in the [ELT Education Inc. privacy policy](https://elteduc.com/privacy). Contact: privacy@elteduc.com.

## What we collect and why

| Data | Purpose |
|---|---|
| Parent's name, email, phone number and preferred language | To reply to your request, arrange consultations and lessons, and manage your contract |
| Your child's year, school type, goals and target schools or tests | To plan lessons and choose a tutor |
| Preferred lesson times | To arrange lessons in Hong Kong time |
| Lesson records and reports | To keep the learning record and report to parents |
| How you heard about ELT | To understand which channels families use |
| Website usage data (only with your consent) | To measure and improve this site — see the [cookie policy](https://www.eltschool.org/hk/en/cookies) |

We collect information about children from their parent or guardian, with that parent's consent. Fields marked as required on our forms are needed to answer your request; if they are not provided, we may not be able to respond.

## Who we share it with

We share personal data only as needed to provide our services: with the tutor assigned to your child, and with service providers that store and process data for us, including HubSpot (customer records, United States) and Resend (email delivery, United States). (to be confirmed)

Your data may therefore be stored or processed outside Hong Kong, including in Japan and the United States. How we protect data transferred abroad is set out in the [ELT Education Inc. privacy policy](https://elteduc.com/privacy). We do not sell personal data.

## Direct marketing

With your separate consent, we intend to use your name, email address and phone number to send you information about ELT School's lessons, courses, guides and events. We will not use your data for direct marketing without your consent, and we do not provide it to others for their direct marketing. You may withdraw your consent at any time, free of charge, by using the unsubscribe link in any email or by contacting us at privacy@elteduc.com.

## How long we keep it

We keep personal data only as long as needed for the purposes above. (to be confirmed)

## Access and correction

Under the Ordinance, you have the right to request access to and correction of personal data we hold about you. Send requests to privacy@elteduc.com; how requests are handled is set out in the [ELT Education Inc. privacy policy](https://elteduc.com/privacy). We may charge a reasonable fee for a data access request, as permitted by the Ordinance. (to be confirmed)

For more about your rights, see the [Office of the Privacy Commissioner for Personal Data, Hong Kong](https://www.pcpd.org.hk/).

## Changes to this policy

Version (to be confirmed), effective (to be confirmed). We record which version applied when you submitted a form.

- [Personal Data (Privacy) Ordinance (Cap. 486) — Hong Kong e-Legislation](https://www.elegislation.gov.hk/hk/cap486)
- [Office of the Privacy Commissioner for Personal Data, Hong Kong](https://www.pcpd.org.hk/)

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International education, supported one to one — from school subjects to the next school and university, with one coordinator throughout.

ELT School — one-to-one online lessons with native English-speaking specialists. Founded in London in 1984.

ELT School is operated by ELT Education Inc. (Tokyo, Japan) and ELT School of English Ltd. (London, United Kingdom). All lessons are contracted with ELT Education Inc.